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This case study

The Problem
The Customer Care Director of one European bank was having a difficult time correlating indicators from their:
  • Contact center app
  • Statistics & software reports
  • Service desk management system dashboards
High level of uncertainty with every decision causing customer dissatisfaction
The Solution
Our team analyzed, modeled, and integrated data flows from all business applications into a single database by using entirely open-source software.
The Result
  • A clear view of all business indicators & trends.
  • New reports could now be easily built on top of the data mart.
The Impact
No roadblocks in supporting further business growth.
No manual data handling.
$550,000 annually in savings for our client's other business needs.
More details
Check out our CEO's article with more details on this project:

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More About Our Team

  • We have 15+ years of experience in building business intelligence, data warehousing, and analytics & reporting systems.
  • Our team has completed 100+ projects in Retail, FRCG, Logistics, Oil & Gas, Heavy Machinery, Construction and development and other industries.
  • Our Headquarters is located in California. We have R&D teams located in the Czech Republic and Tajikistan.
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We develop custom solutions aimed at analytics and data governance tasks
Analysts, engineers, and managers all exclusively focus on your project and your project alone.
Deliverables are clearly communicated and conform to your needs, requirements and goals.
Work is completed iteratively, on time and within budget.
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Save time searching for, hiring, and training specialists.
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A17 Technologies, providing high-class IT services for all your data & analytical needs!

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A17 Incorporated, 541 Jefferson Ave, Ste 100, Redwood City, CA 94063
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